Starter Sites are still pro after purchasing Neve Pro
If you have purchased Neve Pro and still can't import the premium templates, there are two things that can be checked.
The license key needs to be active
Please check that you have activated the license key available in your ThemeIsle account.
You have purchased the Personal plan
If you purchased the Personal plan, the Premium Starter sites are not included in the subscription. You can upgrade to a higher one from your ThemeIsle account.
After upgrading your subscription, the license key needs to be reactivated as per this guide, to enable the new options.