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How to manually renew your plan or subscription? ​

Thank you for using our products!

If you prefer to manually renew your plan rather than set it to auto-renew, this can be done as follows:

Renewal steps ​

  1. Log in to your Themeisle account.

If you have any expired subscriptions, they will be highlighted, and a Renew Subscription button will appear next to each one.

Click Renew Subscription.

  1. The Stripe checkout page will open, showing the renewal amount for your subscription.

  1. Add your preferred payment method and click Pay and Subscribe.

    Once the payment is successfully processed, your license key will be renewed immediately.

SEPA Direct Debit payments ​

SEPA Direct Debit is a bank-based payment method used by many customers in Europe. Unlike card payments, SEPA debits are not confirmed instantly — the bank processing can take up to 5 business days.

During this processing window:

  • Your subscription or license may still appear inactive in your Themeisle account.
  • The message "License access suspended. Renew to restore functionality." may appear even after a successful renewal.
  • An invoice or receipt may not be generated yet.
  • Your license key may not function until the payment is confirmed.

This is expected behavior and does not mean the payment failed. Your subscription status, license access, and invoice will update automatically once the payment processor confirms the debit.

If your subscription still shows inactive after payment ​

Follow these steps before renewing again:

  1. Check your payment method. If you paid by SEPA Direct Debit or another bank-based method, the payment may still be processing.
  2. Wait for processing. SEPA payments typically take up to 5 business days to clear. Your subscription will activate automatically once the payment is confirmed.
  3. Check your email. You may receive a payment confirmation or invoice by email once processing is complete.
  4. Contact support if access is urgent or you are unsure. Reach out via Pre-Sales and include your account email and the product name so the team can check the payment status.

📝 Note: Do not submit a new renewal while waiting for a pending payment to clear. Doing so may result in a duplicate charge.

If you accidentally renewed twice ​

If you submitted a second renewal while a previous payment was still pending, contact support as soon as possible. To help the team investigate, provide:

  • Your account email address
  • The product name (for example, Hestia Pro)
  • The payment methods used for each transaction (for example, SEPA and PayPal)
  • The transaction dates and amounts for both payments

The billing team will review the payments and process a refund for the duplicate charge where applicable.

If you encounter any other issues during renewal, feel free to contact us via Pre-Sales.