Understanding Renewal Pricing
When your Themeisle subscription renews, you may notice that the renewal price differs from what you originally paid. This guide explains how renewal pricing works and why this happens.
Why Is My Renewal Price Different?
There are several common reasons why your renewal price may be different from your initial purchase:
Introductory or promotional pricing - When you first purchased your product, you may have received a special introductory discount, a coupon code, or a limited-time promotion. These discounts typically apply only to the first billing cycle. At renewal, the subscription renews at the standard rate listed on the product's pricing page.
Price changes - Product pricing may be updated over time to reflect new features, improvements, and ongoing development. If the standard price has changed since your original purchase, your renewal may reflect the updated pricing.
Plan or tier changes - If you upgraded or changed your subscription plan (for example, moving from a 1-site license to a 3-site license), the renewal price will reflect the new plan.
How to Check Your Renewal Price
- Log in to your ThemeIsle account.
- Navigate to the My Products tab.
- Click Manage Subscription next to the relevant product.
- The Stripe portal will show your current plan details, including the next renewal date and the renewal amount.
Can I Get the Promotional Price Again?
Introductory and promotional discounts are typically one-time offers and cannot be applied to renewals. However, we occasionally run promotions that may offer discounted renewal rates. Keep an eye on your email for any special offers.
How to Reduce Your Renewal Cost
If you'd like to pay less at renewal, here are some options:
Switch to a yearly plan - Yearly plans offer a significant discount compared to monthly billing. See Why do we recommend a yearly membership? for more details.
Downgrade your plan - If you no longer need a multi-site license, you can switch to a smaller plan. Contact our support team to discuss plan changes.
Cancel auto-renewal - If you no longer need the product, you can cancel your subscription before the next renewal date. Cancelling stops future charges but lets you continue using the product until the current billing period ends.
Need Help?
If you believe your renewal price is incorrect or you have questions about your subscription, please contact our support team. We're happy to review your account and help you find the best plan for your needs.