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How to download my invoice and receipt ​

Thank you for choosing our products. This guide explains how to download your invoice or receipt for any purchase, including renewal and subscription payments. If you did not receive an invoice email, or if you need a copy of a renewal invoice for bookkeeping, you can download it directly from your Themeisle account at any time.

To download your invoice, log in to your Themeisle Account.

2. On the top of the right sidebar click the Invoices option.

3. Once you get there,  you can click on each invoice.

In this article

Downloading the receipt ​

1. From your Themeisle account, in the main My products area click on the Manage Subscription button.

2. You will be redirected to the Stripe portal, from where you can download the receipt for each completed payment at the bottom of the page.

If you did not receive your invoice email ​

Invoice emails may occasionally be missed, filtered into spam, or misplaced. If you did not receive the email, your invoice is still available in your Themeisle account — you do not need to wait for or search for the email.

To retrieve a missing invoice:

  1. Log in to https://store.themeisle.com/.
  2. Click Invoices in the right sidebar.
  3. Find the invoice by date, product, or amount and click to download it.

📝 Note: Renewal and subscription invoices appear in the same Invoices area as your initial purchase invoices. You do not need a separate page or portal to find them.

Still cannot find the invoice? ​

If you have checked the Invoices area and still cannot locate the invoice, contact Themeisle billing support and include the following details to help the team locate it quickly:

  • Product name (for example, Neve Pro, Otter Pro)
  • Account email address
  • Company name (if relevant for the invoice)
  • Renewal month and year, or approximate date of payment
  • Any order number or payment reference you have

Can I get a proforma invoice before payment? ​

Themeisle does not support proforma invoices or VAT invoices before a transaction is completed. Invoices and receipts are generated automatically only after a successful payment.

If you need a document for accounting or procurement purposes before paying, please be aware that this is not available. You will be able to download the invoice or receipt from your Themeisle account or the Stripe portal immediately after the payment is processed.

Renewing with a discount code ​

If you have a discount code for your subscription renewal, complete the renewal directly from your Themeisle account dashboard:

  1. Log in to your Themeisle account.
  2. Navigate to Purchase History and click Manage Subscription.
  3. Apply the discount code at checkout before completing the payment.
  4. Once the payment is successful, your invoice or receipt will be available to download as described above.

⚠️ Important: Apply your discount code before completing the payment. Discounts cannot be applied retroactively to a completed transaction.

Need billing or VAT details changed? ​

Your invoice or receipt reflects the billing details stored in your ThemeIsle account at the time of payment.

  • Before paying: Make sure your billing details, VAT number, and company information are correct in your account before completing the transaction.
  • After paying: If the generated invoice or receipt contains incorrect billing or VAT details, contact Themeisle support and provide your order details. Manual corrections may be possible depending on the nature of the change.
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