How To Update or Remove Payment Details
Thank you for using our products!
If you want to update or remove your saved payment details, this can be done directly in the payment processor portal — either Stripe or FastSpring, depending on which platform was used when you purchased your subscription.
📝 Note: ThemeIsle does not store your card details directly. Payment information is securely held by the payment processor (Stripe or FastSpring) on your behalf. To update or remove a saved payment method, you need to do so through the respective portal.
⚠️ Important: Cancelling a subscription or disabling auto-renewal stops future charges, but it does not automatically remove your saved payment method from the payment processor's system. If you want your card details deleted, you need to remove them separately through the Stripe or FastSpring portal.
Removing a saved payment method
Cancelling a subscription and removing a saved payment method are two separate actions:
- Cancelling / disabling auto-renewal — stops future renewals. You can do this from your ThemeIsle account or by following the steps in How to cancel my subscription.
- Removing a saved card — deletes your payment details from the payment processor's records. You need to do this in the Stripe or FastSpring portal, as described in the sections below.
If you only cancel auto-renewal but do not remove the card, the payment method remains on file with the processor.
Stripe Integration
1. First, please navigate to your ThemeIsle account.
2. Click on the Manage Subscription button.
3. You will be redirected to the Stripe portal, from where you can update payment details.
FastSpring Integration
1. First, please navigate to your ThemeIsle account.
2. Click on the Manage Subscription button.
3. You will be redirected to the FastSpring account portal.
Account Details and Payment Methods
4. In the FastSpring portal, open the Account Details section and navigate to Payment Methods.
📝 Note: Please make sure that you check the box next to Apply to all my subscriptions when updating your payment method.
5. To remove a saved card, select the payment method you want to delete and use the Remove or Edit option. If no remove option is visible, you can replace the existing card with a new one or contact support to request removal.
If the Manage Subscription button is not available
If the Manage Subscription button does not appear in your ThemeIsle account, you can access your FastSpring account directly:
- Go to https://themeisle.onfastspring.com/account/.
- Log in using the same email address you used when purchasing your subscription.
- Once logged in, navigate to Account Details > Payment Methods to update or remove your saved card.
📝 Note: If you are unsure which email address was used at checkout, check your original purchase confirmation email.
If you cannot access the FastSpring portal
If you are unable to log in to the FastSpring portal or cannot locate your account, contact ThemeIsle support with the following details:
- The product name (for example, Neve Pro)
- The email address associated with your purchase
- A brief description of what you need (for example, "remove saved payment method")
The support team can verify your account and assist with removing payment details on your behalf.