Managing Multiple Subscriptions
If you see multiple subscriptions or license entries in your Themeisle account, this guide explains why this happens and how to manage them.
Why Do I See Multiple Subscriptions?
There are several common reasons why your account may show more than one subscription:
You have subscriptions for different products - Each Themeisle product (Neve Pro, Otter Pro, Feedzy Pro, etc.) has its own separate subscription. These renew independently and may have different billing dates.
An old subscription was replaced - If you previously had a subscription that expired or was cancelled, and you later purchased the same product again, both entries may appear in your account. Only the active subscription will renew and charge you.
A support adjustment was made - In some cases, our support team may have created a new subscription to resolve a billing issue. The old entry may still be visible but will not be charged if it is inactive.
A previous payment failed - If a renewal payment failed and was retried or a new subscription was created to replace it, you may see multiple entries. Only the active one is billing you.
How to Check Which Subscriptions Are Active
- Log in to your ThemeIsle account.
- Go to the My Products tab.
- Each product will show its current status. Look for the Manage Subscription button, which indicates an active, billing subscription.
- Click Manage Subscription to see the full details in the Stripe portal, including the next renewal date and amount.
Subscriptions that are expired, cancelled, or inactive will not show a Manage Subscription button and will not result in any future charges.
Will I Be Charged Twice?
No. Only active subscriptions with auto-renewal enabled will result in charges. Expired or cancelled subscriptions will not renew or charge your payment method, even if they still appear in your account history.
How to Clean Up Old Subscriptions
Old or inactive subscriptions are kept in your account history for reference. They do not affect your active products or billing. If you'd like inactive entries removed from your account for clarity, contact our support team and we can help.
Managing Subscriptions for Multiple Sites
If you manage multiple websites, keep in mind:
- Each license has a site limit (1-site, 3-site, etc.) based on your plan.
- You can manage which sites use your license from your ThemeIsle account. See How to manage your website licenses for details.
- You do not need a separate subscription for each website if your plan covers multiple sites.
Need Help?
If you're unsure which subscriptions are active or have questions about your billing, please contact our support team. We can review your account and clarify exactly what you're being charged for.