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Managing Multiple Subscriptions ​

If you see multiple subscriptions or license entries in your Themeisle account, this guide explains why this happens and how to manage them.

In this article

Why Do I See Multiple Subscriptions? ​

There are several common reasons why your account may show more than one subscription:

You have subscriptions for different products - Each Themeisle product (Neve Pro, Otter Pro, Feedzy Pro, etc.) has its own separate subscription. These renew independently and may have different billing dates.

An old subscription was replaced - If you previously had a subscription that expired or was cancelled, and you later purchased the same product again, both entries may appear in your account. Only the active subscription will renew and charge you.

A support adjustment was made - In some cases, our support team may have created a new subscription to resolve a billing issue. The old entry may still be visible but will not be charged if it is inactive.

A previous payment failed - If a renewal payment failed and was retried or a new subscription was created to replace it, you may see multiple entries. Only the active one is billing you.

How to Check Which Subscriptions Are Active ​

  1. Log in to your ThemeIsle account.
  2. Go to the My Products tab.
  3. Each product will show its current status. Look for the Manage Subscription button, which indicates an active, billing subscription.
  4. Click Manage Subscription to see the full details in the Stripe portal, including the next renewal date and amount.

Subscriptions that are expired, cancelled, or inactive will not show a Manage Subscription button and will not result in any future charges.

Multiple Subscriptions for the Same Product ​

You may have more than one subscription or license key for the same product — for example, one plan covering a single site and another covering several sites. Each subscription and its license key renews independently. Renewing one subscription extends only the license key attached to that subscription. It does not extend or transfer to a different license key you own, even when both are for the same product.

Before you renew, confirm you are renewing the license key that your websites actually use:

⚠️ Pay attention: If you are not sure which subscription matches the license key your sites use, contact our support team before renewing. It is easier to confirm the correct subscription first than to review a renewal applied to the wrong license key afterward.

If two subscriptions for the same product are active ​

If your account shows two active subscriptions for the same product — each with its own Manage Subscription button — both can renew and charge you independently. Before cancelling either one, confirm which license your sites actually use:

  1. Open your Purchase History and click the site-usage count next to each license to see the domains it is active on. See How to manage your website licenses for the exact steps.
  2. Compare the two entries: license key, active domains, plan and site limit, renewal date, and renewal amount.
  3. A license showing zero active sites is likely the redundant one, but confirm it is not reserved for a different site or purpose before you cancel it.

Once you are sure which subscription is unused, cancel only that one by following How to cancel my subscription. Cancelling stops future renewals for that subscription, but it does not automatically refund a charge that has already been processed, and it does not affect the license your sites are using.

⚠️ Pay attention: Do not cancel the subscription tied to the license key your websites use. If you cannot confidently match each license key to its subscription, contact our support team before cancelling.

Will I Be Charged Twice? ​

It depends on how many of your subscriptions are active. Only subscriptions that are active with auto-renewal enabled result in charges:

  • Expired, cancelled, or inactive entries do not renew or charge you, even if they still appear in your account history. This is the most common reason for seeing more than one entry, and in this case you will not be charged twice.
  • Two or more active subscriptions for the same product each renew and charge independently. If more than one subscription is active with auto-renewal enabled, each one can generate its own charge. Check whether one of them is unused and cancel the redundant one before it renews — see If two subscriptions for the same product are active above.

How to Clean Up Old Subscriptions ​

Old or inactive subscriptions are kept in your account history for reference. They do not affect your active products or billing. If you'd like inactive entries removed from your account for clarity, contact our support team and we can help.

Managing Subscriptions for Multiple Sites ​

If you manage multiple websites, keep in mind:

  • Each license has a site limit (1-site, 3-site, etc.) based on your plan.
  • You can manage which sites use your license from your ThemeIsle account. See How to manage your website licenses for details.
  • You do not need a separate subscription for each website if your plan covers multiple sites.

Need Help? ​

If you're unsure which subscriptions are active or have questions about your billing, please contact our support team. We can review your account and clarify exactly what you're being charged for.

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