Neve pre-sale FAQ: support, accessibility, and ad network compatibility
This FAQ answers common pre-sale questions about support options, accessibility, and ad network compatibility in Neve.
Do Neve Free users get support? What about Neve Pro users?
- If you use Neve Free, ask for help in the Neve support forum on WordPress.org.
- If you use Neve Pro with an active subscription, you can contact Themeisle through dedicated support channels. For details, check the Support Policy.
Is Neve accessibility ready?
Yes. Neve is accessibility ready.
⚠️ Warning: Theme accessibility is only one part of an accessible website. Your full-site accessibility also depends on your content, plugins, custom code, color contrast choices, and third-party widgets or scripts.
Is Neve compatible with Mediavine, Journey by Mediavine, or other ad networks?
Mediavine and Journey by Mediavine have not been specifically tested by our team, but we do not have known compatibility issues with them.
For tested and regularly monitored integrations, see List of compatible products for Neve.
📝 Info: If an ad network is not listed in the compatibility article, it does not automatically mean Neve is incompatible with it.
How can you validate your ad setup before launch?
- Test ad placements on a staging or test copy of your site first.
- Keep Neve and your active plugins updated.
- Follow your ad network's placement and script implementation guidelines.
- Check key templates after enabling ads, especially the homepage, single posts, archive pages, and mobile layouts.
- Re-test speed and layout stability after each ad-related change.
What should you send support if you suspect a conflict?
When you contact support, include:
- Your site URL.
- The Neve version you are using.
- The exact steps to reproduce the issue.
- Screenshots or a short recording of the problem.
- The ad network/plugin/script involved.
- Whether the issue still happens after temporarily disabling other plugins.