Feedzy Troubleshooting Guide

This guide covers the basic checks that we perform when the Feedzy plugin doesn't work as expected.

In case you want more information about the Feedzy RSS Feeds plugin, please refer to the main documentation.

General requirements

1. The feed has to be in an XML format, like this one
2. The feed has to be valid on this website
3. Even if your feed passes standard validators like W3C, it may still cause errors in Feedzy due to the different parsing rules in the SimplePie library. Feedzy uses the Simple Pie library. The feed(s) you want to use need to be compatible with the library.

Displaying feeds

First, please make sure that the general requirements are met.

• In case images are not displayed, you can check if the feed provides them, by searching for: image, PNG, JPG, GIF and other popular image extensions.
• If you are using an editor like Gutenberg or Elementor, and some of the parameters you configured doesn't work as expected, we recommend trying the shortcode approach. Try to use the same options configured in the editor, in a shortcode. How to use Feedzy with a shortcode

Importing feeds

• First please make sure that the general requirements are met.
• Make sure that cron enabled on your website
  1. Install & activate WP-Cron Status Checker plugin
  2. Check the plugin widget in the Dashboard
     
  3. If cron is disabled on your site, we recommend contacting your hosting provider

Nothing was imported

Make sure that you have completed the import wizard, especially the third step. We recommend completing all the fields before saving the import and click run now.

Images weren't imported

The images might not be available in the feed. You can search for popular image extensions. Also, make sure to set the proper magic tags for them.

Full post content wasn't imported

This feature is available only in the Developer and Agency subscriptions. The magic tag for importing the full post content is [#item_full_content].

If you have the correct subscription but are still experiencing issues retrieving the full post content, please refer to this guide: How to Import Full Content with Images

After X hours, no more content was imported

The feeds are automatically checked by the plugin every 60 minutes or according to the schedule you set in the import settings. New content might not be available so soon; therefore, we recommend waiting between 12 and 24 hours to see if new posts are imported, as the plugin checks them for duplicates and pulls only unique posts.

Troubleshooting import jobs with multiple sources

If your import job uses multiple sources — added manually or via a feed group — and results are not as expected, validate each source individually to identify which one is causing the issue. Follow these steps for each source:

1. Open the source URL directly in your browser and confirm the page loads without errors.
2. Confirm the URL points to an XML feed (for example https://wpshout.com/feed/) and not a blog or category page (for example https://wpshout.com/category/news/). A feed URL typically ends with /feed/ or returns raw XML content in the browser.
3. Create a separate import job that uses only that one source. Running a single-source job makes it easier to confirm whether Feedzy can process it correctly.
4. When setting up the test import job, apply these two practices to make troubleshooting easier:
   • Assign imported posts to a dedicated category so they are easy to find once the job runs.
   • In step 3 of the import job, after the Item Content or Item Full Content magic tag, add the Item URL magic tag. This appends a "Read more" link to each imported post so you can compare the imported content against the original source. If elements like the featured image or parts of the content are missing, check the original source post — Feedzy can only import what is provided by the feed.

📝 Note: If all the above steps have been verified and the import still does not work as expected, please contact support at store.themeisle.com/contact.