Subscribers cannot log in to the "Customer portal" page
Description: Subscribers receive the security code in email required to log in to the "Customer portal" page but the login process is stuck at entering an email address.
In this article
What happened?
A subscriber would like to log in to the “Customer portal” page:
- Subscriber submits her email address
- Subscriber receives an email with the security code required to log in
- The login process is stuck at entering an email address
Why is it happening?
Your website is cached, and the cache serves the “Enter an email address” page no matter where the subscriber is in the login process.
How to solve?
Exclude the “Customer portal” page from caching.
Caching plugins have a dedicated “exclusion list” for this purpose, add the URL of your “Customer portal” page.