How to disconnect from one account and connect to another? Resetting Stripe connection
If you encounter issues while connecting to Stripe, or realize you've connected to the wrong Stripe account, you can reset the integration and start fresh.
Resetting your connection is a useful feature when you need a clean start, whether due to an error during the initial setup or a necessary change in which Stripe account you intend to use.
Steps to reset your connection:
In your WP Full Pay plugin settings, make sure the Account Mode (Test or Live) you want to reset is selected, then find the reset button next to the connection status. The button appears only when connection details have been saved for the selected mode, and its label depends on the state of the connection:
- Disconnect appears when the connection is complete and active.
- Clear Stripe test setup appears when a Stripe account was saved but its onboarding was not finished (the status reads Your account is not yet ready).
If a connection attempt failed before any details were saved, only the Connect with Stripe button is shown — there is nothing to clear. In that case, keep the intended Account Mode selected, click Connect with Stripe, and choose the correct Stripe account during onboarding.
By clicking the reset button, you clear only the four Stripe connection options stored for the currently selected account mode. Test and Live connections are stored independently, so resetting one mode does not affect the other. It does not reset the rest of the plugin to its initial state.
After resetting, you are ready to go through the setup process again. If a subscription form you migrated or reused shows a No such price found error after you reconnect, update the form to reference a recurring price that exists in the connected Stripe account for the active mode — see how to create a subscription form.