Unable to remove WP Full Pay from Stripe Authorized Applications
After disconnecting or uninstalling WP Full Pay, you may notice that it still appears in your Stripe dashboard under Authorized applications. This article explains why that happens and what you can do about it.
In this article
Why does WP Full Pay still appear in Stripe after disconnecting?
When you reset the Stripe connection inside WP Full Pay, the plugin clears the Stripe connection settings stored on your site. It does not contact Stripe to end a connection that already exists there.
A WP Full Pay entry that remains visible in Stripe is one of two things:
- A historical authorization record. Stripe keeps a read-only record of past OAuth connections made to your account. An entry of this kind grants no access and is safe to leave in place.
- An active Stripe Connect platform link. If you connected using the Connect with Stripe button, your Stripe account is linked to the WP Full Pay Stripe Connect platform. This link is stored on Stripe's side and stays active until it is released.
⚠️ Important: Stripe allows only one active Connect platform per account at a time. If your account is still linked to WP Full Pay, you may not be able to connect it to another Stripe integration until that link is released.
How to remove WP Full Pay from Stripe Authorized Applications
- Log in to your Stripe account and go to dashboard.stripe.com/settings/apps.
- Find WP Full Pay in the list of authorized applications.
- Click the application to open its details, then click Revoke access.
If you see a message such as "You don't have permission to revoke access", your Stripe account does not have the required administrator role. In that case:
- Ask the account owner or an administrator of your Stripe account to perform the revocation.
- Alternatively, contact Stripe Support and request that they remove the entry for you.
If Revoke access is missing or greyed out for a Stripe account administrator, or revoking it does not free the account for use elsewhere, the connection is an active platform link rather than a historical record. Follow When to contact WP Full Pay support instead.
Verify the disconnection in WP Full Pay
To confirm the plugin side has also been cleared, check your WP Full Pay settings:
- In your WordPress dashboard, go to Full Pay → Settings → Stripe account.
- Confirm that no Stripe account is currently connected.
- If a connection is still shown, use the Disconnect button to remove the local credentials. See Resetting Stripe connection for full steps.
When to contact WP Full Pay support
Contact WP Full Pay support when your Stripe account is still linked to the WP Full Pay Stripe Connect platform and you cannot release it yourself. Support can release the account from the platform side.
Send us a support ticket from the email address associated with your purchase, and include:
- The Stripe account ID you want released. It begins with
acct_and is shown in your Stripe dashboard. - Confirmation that you own or administer that Stripe account.
📝 Note: Support verifies Stripe account ownership, and may ask for your WP Full Pay purchase details, before releasing a connection. Requests sent from an unrelated email address take longer to process.
Releasing the account ends its link to the WP Full Pay platform. This is a different action from resetting the plugin so your site can connect to a different Stripe account — see Resetting Stripe connection for that.
For entries that are only a historical authorization record, removal is handled within Stripe by a Stripe account administrator or Stripe's own support team.
If you need help with the initial Stripe setup, see Step by step guide to set up Stripe on WP Full Pay.