PPOM Troubleshooting guide

🔁 Update Software

• Ensure you are using the latest versions of PPOM Free and Pro. More details about updating to the latest version can be found here.
• Make sure you have installed a recent version of PHP.

🛠 Identify Plugin Conflicts

• There are old NMedia users who still have those NMedia add-ons installed. When we acquired PPOM, we changed the structure so that those add-ons are now integrated into the plugin. As a result, there is no longer any need to have those add-ons installed separately.
• Please refer to this troubleshooting guide to check for plugin conflicts: Troubleshooting Guide.

🧰 Install Query Monitor

• If you cannot find errors, install the Query Monitor plugin and check if something appears when performing certain actions, like adding a product to the cart or saving fields.

📤 Share Meta Fields Export

• If the issue persists, please share an export of the meta fields so we can check how it behaves on our end: Personalized Product Meta Manager - Import/Export.

🚀 Style Settings

• The PPOM meta fields can be easily customized using the in-built style settings. To learn more about this, check the documentation - How To Style PPOM fields?.

🔒 No more fields/options

• The warning message that appears when you try to add new inputs indicates that the number of input variables sent in a request has exceeded the PHP configuration limit, which is set to 1000 by default. This can happen when a form submits a large number of inputs, such as checkboxes, input fields, or parameters. To resolve this issue, you need to increase the max_input_vars setting in your php.ini file. Here are the steps you need to follow to do this - https://serverpilot.io/docs/how-to-increase-max_input_vars/.

By following these steps, you can help us diagnose and resolve issues effectively. If you encounter any difficulties, refer to this document to ensure we have the necessary information to assist you. 

Contact us on the dedicated channels - pro users or free users.