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Troubleshooting Common Issues ​

This guide helps you resolve the most common issues with Titan Anti-Spam & Security. Follow these steps to get your site working smoothly again.

Legitimate Comments Marked as Spam ​

Sometimes genuine comments from real visitors get caught in your spam filter. This is usually caused by overly aggressive settings or comments from new commenters.

Why This Happens ​

Titan's anti-spam engine uses multiple detection methods to protect your site. New commenters, comments with certain keywords, or those from unfamiliar IP addresses might trigger security rules.

Solutions ​

Check Your Spam Folder First, review your spam log to find legitimate comments. Go to Titan settings and check the spam history to identify patterns.

Whitelist Trusted Users

  • Go to Titan Anti-Spam settings
  • Find the "Whitelist" section
  • Add email addresses or IP addresses of users whose comments you always want to approve
  • Save your changes

Adjust Anti-Spam Sensitivity If too many legitimate comments are being blocked:

  1. Navigate to Settings → Anti-Spam
  2. Look for the sensitivity slider or strength setting
  3. Lower the setting from "Aggressive" to "Standard" or "Relaxed"
  4. Monitor comment moderation for a few days
  5. Adjust back up if spam increases

Keep a whitelist of your regular commenters and trusted websites. This prevents good comments from being filtered.

Locked Out of WordPress Admin ​

If you're locked out of your dashboard, here are the steps to regain access.

Disable via FTP/File Manager ​

If you're completely locked out:

  1. Connect to your site via FTP or file manager
  2. Navigate to /wp-content/plugins/
  3. Rename the titan-anti-spam-security folder to titan-anti-spam-security-disabled
  4. Try logging in to WordPress
  5. Go to Plugins → Installed Plugins and reactivate Titan
  6. Review your settings to prevent future lockouts

Only rename the plugin folder as a last resort when you cannot access the WordPress dashboard.

Two Factor Authentication Issues ​

Lost Access to Authenticator App ​

If you can't access your authenticator app:

  1. Use a backup code if you saved them during 2FA setup
  2. Ask another administrator to disable 2FA for your account
  3. As a last resort, disable the plugin via FTP (rename the plugin folder) and reconfigure 2FA after logging in

Codes Not Working ​

If your 2FA codes are being rejected:

  • Make sure the time on your phone is set correctly (authenticator apps rely on accurate time)
  • Wait for a fresh code rather than entering one that's about to expire
  • Check that you're using the code for the correct site if you have multiple sites configured

Backup Issues ​

Backup Fails to Complete ​

If backups fail or get stuck:

  • Check that your server has enough disk space for the backup
  • Large sites may need increased PHP memory and execution time limits
  • Contact your hosting provider if server resource limits are too low

Backup File Too Large to Download ​

  • Try downloading during off-peak hours when server load is lower
  • Ask your hosting provider about increasing download limits
  • Consider using FTP to access backup files directly on the server

Plugin Conflicts ​

Other WordPress plugins can sometimes conflict with Titan's functionality.

Common Conflicting Plugins ​

  • Jetpack (Jetpack's anti-spam system)
  • All In One WP Security & Firewall
  • Wordfence Security
  • Sucuri Security
  • WP-SpamShield

Identify Conflicts ​

  1. Deactivate all other security plugins
  2. Test if the issue goes away
  3. Reactivate plugins one by one
  4. Note which plugin causes the issue when reactivated

Resolve Conflicts ​

  • Disable conflicting features in one of the plugins
  • Check if either plugin has a compatibility mode
  • Contact support for both plugins to report the conflict
  • Consider using only one security plugin if necessary

Performance Issues ​

Your site should load quickly with Titan installed. If you notice slowdowns, these tips can help.

Disable Unnecessary Modules ​

  1. Go to Titan settings
  2. Review all enabled features
  3. Disable features you don't actively use
  4. Re-test your site speed

Hosting Considerations ​

Shared Hosting

  • Use "Standard" anti-spam sensitivity
  • Schedule database cleanup for off-peak hours

Dedicated/VPS Hosting

  • Can safely use more aggressive settings
  • Monitor resources and adjust as needed

Getting Support ​

Need additional help? Here's how to reach us.

Contact Themeisle Support ​

  • Visit the Themeisle support website
  • Search existing documentation and FAQs
  • Submit a support ticket with details about your issue
  • Include WordPress version, PHP version, and list of active plugins

Information to Include ​

When reporting an issue, provide:

  • What you were doing when the problem occurred
  • Steps to reproduce the issue
  • Screenshots of error messages or logs
  • List of all installed plugins
  • Your hosting provider and plan type
  • WordPress and PHP versions

Additional Resources ​

  • Check the Titan documentation on Themeisle
  • Browse the WordPress plugin support forums
  • Review community discussions and known issues
  • Visit the Themeisle blog for updates and tips

Always backup your site before making significant changes to Titan settings or your WordPress configuration.