Configure proactive chat invites in Hyve

Proactive invites let Hyve show a short prompt next to the closed chat button so visitors start a conversation sooner.

📝 Note: Proactive invites are available with Hyve Pro.

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In this article

• Set up the proactive invite
• Trigger examples
• How the invite behaves for visitors

Set up the proactive invite

1. Go to Hyve > Settings > Chat > Behavior.
2. Find Proactive message.
3. In Show it when, choose one trigger:
   • Disabled
   • Time on page
   • Exit intent (desktop only)
   • Scroll depth
4. If you choose Time on page, set Seconds on page (0 to 600).
5. If you choose Scroll depth, set Scroll percentage (1 to 100).
6. Enter your text in Invite message.
7. Click Save changes.

Trigger examples

Example 1: Time on page for sales pages

Use Time on page when you want to wait before showing the invite.

• Show it when: Time on page
• Seconds on page: 20
• Invite message: Need help choosing the right plan?

This works well on pricing or product pages where visitors usually read for a few seconds before deciding.

Example 2: Exit intent for desktop visitors

Use Exit intent when you want to catch visitors who are about to leave.

• Show it when: Exit intent
• Invite message: Before you go, want a quick answer?

Because this trigger is desktop-only, pair it with another trigger if mobile traffic is important for your site.

Example 3: Scroll depth for long content

Use Scroll depth for long pages where scrolling shows engagement.

• Show it when: Scroll depth
• Scroll percentage: 60
• Invite message: Looking for something specific on this page?

This is useful for long blog posts, documentation pages, and comparison pages.

How the invite behaves for visitors

• Visitors can dismiss the invite bubble.
• The invite appears at most once per browser session.

If you test repeatedly on the same browser tab and it no longer appears, start a new browser session and test again.