VAT ID doesn’t work
We're glad that you choose our products. If you're a company and you have an issue with your VAT ID, please make sure that you have the following this added correctly:
1. Your company name: My Company SRL --- please make sure that you don't have any space added before/after the name of the company. If you have "." between words, please use them. The company name should be identical to the one that you have registered.
2. The VAT ID (TVA Number) --- it's important to add your country prefix and then the number. Both should be linked. For example:
DE - prefix of Germany and the number 12345678. We should add DE12345678 --- please make sure that you don't have any space added before/after the VAT ID
3. Your billing country and legal company address --- these need to match the country where your VAT ID is registered. A VAT ID can be valid in VIES but still be rejected as an invalid tax-exempt ID if the billing country saved for the purchase or subscription is from another country.
Please verify and correct the full legal billing address (including country) and your VAT ID before retrying. If you have an active FastSpring subscription, use this guide to update your billing profile details: /billing/custom-invoice-and-tax-exemption.
4. If you still can't update the FastSpring profile --- please open a billing ticket via https://themeisle.com/contact/ and share:
- The purchase email or order number
- Your current billing country
- Your correct legal company address
- Your VAT ID
You can check your VAT ID status using this link: https://ec.europa.eu/taxation_customs/vies/#/vat-validation
If your query was not resolved yet, we can still help you, contact us via https://themeisle.com/contact/