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How to cancel my subscription ​

📝 Note: This guide covers how to cancel the subscription. Canceling disables auto-renewal and prevents future billing attempts after your current billing cycle ends. If you'd like to receive a refund for your charge, you need to contact us via email on this page.

Renewal timing and timezones ​

Subscription renewals are processed by the billing system timezone (UTC/server time), not by your local timezone. Because of this, a renewal can be processed while it is still the previous calendar day where you are.

To avoid being charged, cancel at least 24 hours before the renewal date shown in your ThemeIsle account / Stripe billing portal.

If you received a failed payment notification ​

If you received an email about a failed payment, unsuccessful charge, payment attempt failed, or renewal payment failed, you can use the same steps below to disable auto-renewal and cancel your subscription.

If you no longer want to renew, canceling the subscription from your ThemeIsle account is the self-service way to stop future renewal attempts.

What cancellation does and does not do ​

Canceling your subscription:

If you cannot log in, cannot find the Manage Subscription button, or have multiple subscriptions and are not sure which one is active, please contact support on this page.

More details on how the product will continue to work without a valid license key are available in the following guide, What happens if I do not renew my license key.

Cancel Subscription ​

1. Please navigate to your ThemeIsle account.

2. Next to the product that you don't want to renew anymore, click on the Manage Subscription button.

3. Once redirected to Stripe, click on the Cancel plan button.

If the renewal already happened ​

If the renewal charge has already been processed, canceling now will stop future renewals only. It does not automatically refund the latest charge.

To request a refund for a recent renewal, see How to request a refund.
If the charge looks unrecognized or unexpected, see Unrecognized or Unexpected Charges.

If you don’t see the subscription or Manage Subscription button ​

If you cannot find the cancellation option in your Themeisle account, this usually means one of the following:

  • You are logged in with a different email address than the one used to purchase the subscription.
  • The subscription is under a teammate's or company billing email.
  • The subscription is not active anymore in that account.

In this case, log out and sign in again with the purchase email tied to your license and receipts.

How to find the account email used for purchase ​

If you are not sure which email was used, check:

  • Your Themeisle purchase receipt or invoice emails.
  • Your license key / welcome emails from Themeisle.
  • Any shared company or billing mailbox used for renewals.
  • Other personal or team email addresses that may have been used at checkout.

Need help locating the subscription? ​

If you still cannot access the correct account, contact support and include:

  • Product name (for example, Neve Pro Addon)
  • Possible email addresses tied to the purchase
  • Full name and company name used at checkout
  • Invoice number, transaction ID, or receipt details
  • Last four digits of the card or the payment method used (if available)