How to request a refund

At ThemeIsle, we want you to be satisfied with your purchase. If you experience any issues, our support team is happy to assist you. However, if you still wish to request a refund, please follow the steps outlined below.

Refund Policy

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with our products within the first 30 days of purchase, you can request a refund.

Important Notes:

• Refund requests must be made within 30 days of purchase. We cannot process refunds beyond this period.
• We encourage you to reach out to our technical support team before requesting a refund. Many issues can be resolved with our assistance.
• Refunds will not be granted for:
  • Requests made outside the 30-day period.
  • Fraudulent or unfair refund requests (e.g., multiple refunds from the same user for the same product in a short amount of time).

How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your ThemeIsle account.
2. Open a new support ticket requesting a refund.
3. Provide a brief reason for your refund request (this helps us improve our products and services).
4. Submit your request. You will receive a confirmation email once your refund is processed.

Processing Time

Refunds are typically processed within 7-10 business days. However, the time it takes for the refunded amount to appear in your account depends on your payment provider.

If you have any questions or need assistance, please contact our support team before submitting a refund request.